Forgotten Password
If you have forgotten the password to your CODE-DE-Lab account, you can reset it using the Forgot Password? option on the SIGN IN TO YOUR ACCOUNT page. This article explains the complete password recovery process.
What we are going to cover
Prerequisites
No. 1 Existing account and browser access
Password recovery applies to an existing CODE-DE-Lab account. Have a web browser available and open the account login page at https://tenant-manager.code-de.org so that you can request the reset.
No. 2 Access to the registered mailbox
The reset message is sent to the email address associated with the account, and its link is valid for exactly five minutes. Make sure you can receive mail at that address and complete the reset while the link remains active.
No. 3 Authenticator application
Password recovery requires you to add a new TOTP entry after opening the reset link. Have an authenticator application already installed and initialized on your mobile device, ready to scan the QR code or enter the secret manually. If you prefer KeePassXC, have it installed and ready to add the new entry; setup guidance is available in Two-Factor Authentication on the CODE-DE-Lab Site Using a Mobile Application and Two-Factor Authentication to CODE-DE-Lab site using KeePassXC on desktop.
No. 4 Registered authenticator device name
The One-time code and Device Name fields are both mandatory. Have the exact device name that you used when you previously configured the authenticator for this account ready, because using a different device name will not allow you to complete the password reset.
Requesting a password reset
Open the https://tenant-manager.code-de.org login page and click Log in. The next modal window is SIGN IN TO YOUR ACCOUNT; below the password field, click Forgot Password? to start the recovery process.
You are redirected to the FORGOT YOUR PASSWORD? page. Enter the email address associated with your CODE-DE-Lab account.
Click Submit to send the password reset request. If the request is successful, a confirmation message indicates that an email with further instructions will be sent shortly.
At this point, an email containing a password reset link is sent to the address you provided.
Receiving the reset email
Check your mailbox for an email with the subject Reset password.
The message contains a secure password-reset link. Click it within five minutes to return to the CODE-DE-Lab authentication interface.
Set up a new TOTP entry
On the MOBILE AUTHENTICATOR SETUP page, add a new entry to your authenticator application by scanning the QR code. If you cannot scan it, click Unable to scan? and enter the displayed secret manually. Enter the generated six-digit code in the One-time code field, enter the exact previously registered device name in the Device Name field, and click Submit.
Authentication and password change
After successful authentication, enter and confirm a new password, and then click Submit.
Once the password has been updated, you are logged in and redirected to the Dashboard.
Troubleshooting
If the link expires, repeat the password reset request from the login page.
If you do not receive the reset email, check your spam or junk folder. If the message cannot be delivered or you no longer have access to the registered email address, contact the CODE-DE-Lab Support Team.
What to do next
After access has been restored, review the password, notification, and account settings described in Editing profile.
For guidance on the authenticator used during password recovery, see Two-Factor Authentication on the CODE-DE-Lab Site Using a Mobile Application or Two-Factor Authentication to CODE-DE-Lab site using KeePassXC on desktop. If the recovery process still cannot be completed, use Help desk and support.